> If anyone can recommend a good way to align incentives here, I'd be very interested.

My quick answer which may sound trite is compensation. An organization can compensate the author(s) either during their employment or even after. Yes, after. Award either non-voting shares. Set up a micropay system for each time a current employee "votes" the documented solution.

Documentation (and organization of documentation) is my thing. I hear so much talk and see so little progress. The most expensive work hour is the unbillable hour yet organization after organization continue with status quo of inaction.