(This is not saying they shouldn't treat employees better, just that the reason they employ so many people in the first place is bc of reinvesting and expanding to more areas. It's not as simplistic as, 'if they have the money they should spend it on people instead of business')
There will always be someone who has less and is therefore satisfied with less, and companies will capitalize on that to offer the bare minimum to get the job done. Ultimately the person who'd do the job for more gets no job, the person doing the job for less doesn't get a fair compensation, and the only party benefiting is the company.
(Well, "crappy". Aside from the low pay and bad hours, it's alright. I haven't seen any of the abuses that get talked about, although I'm sure they happen elsewhere.)
Over half of new hires quit or get fired - I'm not sure which, but probably both - in their first two months, and they mostly hire for 20 hrs/wk part-time schedules. So it's not hard to see why Amazon is an easy place to find work at.
I've applied to a few hundred jobs in my life, ranging from software development to slinging lattes, and Amazon is the only company that's ever even given me an offer. Most of my male friends are in similar positions: they're pretty smart, but they can't get anything better than FC, retail, truck driver, that sort of thing. (Truck driver was, in terms of pay, the best outcome I know of, but that was one guy and he killed himself over it last year.)
The impression I get from my (generally more successful) female friends is that the only things that matter nowadays are networking and credentials, and most public job postings are only put up as formalities.
It is a simple fact I stated. Reinvesting in new areas allows them to employ more people in those areas. This isn't an opinion, it's just a fact.
> If you can't grow your business to be a monstrosity without treating your employees like slaves, your business should not exist.
Hardly any companies make it to be "a monstrosity" in the first place. Jeff Bezos did it by reinvesting and expanding. Apple did it with ridiculous margins and taking advantage of people in foreign countries (who literally jump off the roof of FoxConn to end the suffering). Microsoft did it with monopolistic business practices. IBM and Google as well. Giant clothing companies to this day still get caught with their hands in sweatshops. Banks milk people for fees and have the power to crash the stock market through stupid gambles, taking peoples savings down with them. Airlines take advantage of their employees by paying almost nothing and customers by merging until there is very little competition and then gouging fees from people. Same with ISP's.
The idea that "a business shouldn't exist if it can't get gigantic without unfair practices, taking shortcuts and hurting and taking advantage of people" is a moral one, but not realistic in today's world.
Should it be changed? Yes. Of course.
But all I did was state a fact. It's how the economy works. And Amazon would not employ as many people as it does now without the reinvestment in new areas and taking shortcuts in other areas, like how they treat their employees. Just a fact. A fact that is despicable. but a fact nonetheless.
Where is the evidence? Whose to say how much faster they would have grown without the employee misery and churn?
Basic math?
If you have $1 million to spend (as an example), and you can open a new store and hire more employees at a lesser rate, or pay your current employees more and not open a new store:
opening a new store = growth and more people hired + more revenue
paying your current employees more = less "employee misery and churn" and no growth + less revenue
I'd argue it's more like *slower growth, which should be acceptable, especially at Amazon's size.
Also, I'd in fact argue that making sure your employees have time to go pee wont significantly hurt your bottom line. At most you might need to hire a few few more people. Amazon operates at numbers big enough that this shouldn't be a considerable expense.
> I'd argue it's more like *slower growth
Exactly my point, just in a different context. I was speaking on a much smaller scale than Amazon as an example.
If you own a restaurant, and can open a second location and hire more people, you are reinvesting and expanding and bringing in more revenue, which you can reinvest to open more locations. If you pay your current employees more instead, then you aren't opening that new location, and there is no growth (or much smaller growth if your employees do a better job, which would be incremental compared to opening a second location), but people are happier and less taken advantage of.
It's a fine line to walk, and very rarely do companies get it right. Costco is an example of a company that does get it right. There are, unfortunately, far more examples of companies that don't.
The person that replied to me asked for evidence of how reinvestment causes slower growth than paying people more. That side conversation had nothing to do with Amazon.
> Also, I'd in fact argue that making sure your employees have time to go pee wont significantly hurt your bottom line
No one is arguing that. In fact, I agree with it.