> Are you saying this is a regularly occurring event and that they deliberately did this?

Nah.

> Do you have any idea of the scale and complexity and risk of the code they have deployed?

No. But apparently neither do they.

> ... I make you a lot of money. ...

With basically every other risky thing people and corporations encounter, the response is "go buy insurance". Usually they're told that by finance guys.

But hey, good for them.