His point is if the person could have reached some kind of support they might never have ended up in such a desperate situation.

When I get really mistreated / fooled and can't reach any kind of human support and none of the "robotic" support options work - it's incredibly frustrating. Not to the point where I'd shoot someone, but I've definitely smashed my fist on a table once or twice.

I have been once in such point of frustration when I had not received prize for what I won in the competition and the person whom I was in contact with did not said that they can't pay me but just ignored my mail. And it was not even a huge amount, but it could be used for a semester in college.

Edit: I was emphasizing that I became irrationally frustrated, not that I didn't kill someone.

> Though I was not close to pick a gun.

You maybe not, but less mentally stable persons or those without any safety net? The US isn't known for good mental health care and also not for a safety net. Not everyone lives a privileged life.