A man who spent $100K to remove a lie from Google

Re:A man who spent $100K to remove a lie from Google by Cthulhu_ on Wednesday April 04, 2018 @08:23AM (#16754023)

That's commendable - if you can find people that are willing to do customer support for half their work time - but at the same time, and this is why Google and co don't do it, it doesn't scale. If Google were to have a customer support group for non-business users, they'd have to hire 100K people to do that.

I mean I'm sure they could manage it and it'd be good for employment, but they're not going to.

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Re:A man who spent $100K to remove a lie from Google by busterarm on Wednesday April 04, 2018 @12:21PM (#16756207)

Not having a support staff is the exact reason why nearly all of Google's API SDKs and the documentation supporting them are always either broken or out of date.

Except in Ads. Those (almost) always work. The customers who spend here have dedicated technical contacts. Go figure.

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Re:A man who spent $100K to remove a lie from Google by reaperducer on Wednesday April 04, 2018 @03:54PM (#16758378)

> Except in Ads. Those (almost) always work. The customers who spend here have dedicated technical contacts. Go figure.

Even then, it's not always ideal.

A few years ago I did AdWords for a company that dumped five figures every two weeks into Google Ads. Sure, we had our own person at Google assigned to us. But the person was reassigned to another department in Google every two months, and we ended up with someone new and wasting two or three days bringing them up to speed on our specific needs.

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Re:A man who spent $100K to remove a lie from Google by busterarm on Wednesday April 04, 2018 @05:02PM (#16759050)

That was the daily ad budget at my last company. We changed reps once in like 3 years because she went on maternity leave.

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