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A comment on A man who spent $100K to remove a lie from Google. Parent comment

Re:A man who spent $100K to remove a lie from Google by rapnie on Wednesday April 04, 2018 @04:25AM (#16753003)
usually when i complain, i am really polite and friendly (even when frustrated about the issue).. this way you usually get most done, and you'll get friendliness back :)

i encourage everyone to be like that.. when this does not help you can always 'scale up' your dissatisfaction in subsequent calls :)

[ Parent | on HN ]
Re:A man who spent $100K to remove a lie from Google by retzkek on Wednesday April 04, 2018 @10:08AM (#16754793)
I've found that having to support users has made me a better user myself, making sure that I provide sufficient context and information to aid in debugging, and always being polite and understanding that regardless of how frustrating a problem is, venting on the poor person trying to help you will never help (not that I was an asshole before).

I suppose that falls into the general "walk a mile in their shoes" wisdom.

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