I'm pretty confident that when 85,000 out of "more than a million" accounts earn fees, it's fair to say that fees are "usually nonexistent". You're talking about accounts that Wells Fargo didn't want and fees that it assessed by mistake. By a normal analysis, that wouldn't be a scandal of any kind, and it would call for no more than returning the accidental fees, without a 55x punitive damages award.

> "The bank was able to prevent customers from pursuing legal action as the opening of an account mandated customers enter into private arbitration with the bank."

That's really not going to work if the customer didn't intend to open the account. The fact that (by your numbers) average damages among those who were damaged at all were up to $23.50 may have had more to do with lack of legal action by customers.