I’m humbled that you read our post! We love your work, and heavily use Redis at Intercom. Thank you :)

The DynamoDB move is certainly a tradeoff, but for us it really makes sense. Moving to it will allow us to:

- scale out this storage layer trivially easily

- shed a ton of operational responsibility

- save lots of money

There are certainly downsides to moving to a proprietary database run by a single proivider, but we’re happy to make that tradeoff.

Also, we’re absolutely not recommending that people move from MongoDB to DynamoDB as some general rule. It just made sense for us at this time.