Re:N26 raises $160M from Tencent and Allianz
by sitepodmatt on Tuesday March 20, 2018 @07:32AM
(#16627586)
A lot of people hate in-app support. Revolut (similar concept to N26) for example really screwed this up, someone drank too much AI and bot framework koolaid at a conference and now millions of users (and arguably the pecetion of the business) suffers. Having a email support method is a must.
[ Parent
| on HN ]
Re:N26 raises $160M from Tencent and Allianz
by scrollaway on Tuesday March 20, 2018 @07:39AM
(#16627621)
Yeah I'm not talking about chatbot style support, but real live chat support. They have it on the web UI, it would be nice to have in the app again. But I'd settle for a contact form in the app like they used to have.
Re:N26 raises $160M from Tencent and Allianz
by lloeki on Tuesday March 20, 2018 @09:10AM
(#16628209)
> Revolut (similar concept to N26)
Isn't Revolut a pre-paid debit card though? N26, in contrast, is a bank.
EDIT: oh, I see that "On 8 February 2017, Revolut launched UK current accounts, enabling its customers to get a personal IBAN" on their Wikipedia article.
Re:N26 raises $160M from Tencent and Allianz
by julian_digital on Tuesday March 20, 2018 @11:24AM
(#16629337)
Not a "real bank" yet, but they applied for a European banking license in Lithuania last year.
https://techcrunch.com/2017/11/07/revolut-is-applying-for-a-...