Re:The Nightmare Letter: A Subject Access Request Under GDPR
by jopsen on Saturday March 17, 2018 @09:12PM
(#16610002)
> It's also about answering them in a legal-safe way that won't put you in more trouble than not answering them at all
By that logic don't you need a lawyer to handle all customer support interaction?
Couldn't you get sued to fraud if you fail to document purchases in a legal-safe way?
To add to a sibling comment, Google can afford a big enough legal department for estimated 0.00000x% of their turnover that deals exclusively with these.
For smaller organizations, this becomes more like 0.x% of turnover...
Not to mention the distraction and plain overhead when you're juggling so many other things.