I work for a global US company with offices throughout the world. They outsourced IT to IBM recently. Haven't had contact to anyone not from India.

They were forced to put some IT guys in our office. Those are 2 kids working as cheap freelancers for a local subcontractor hired by IBM.

Service is horrible. Tickets stacking up and being deleted regularly. Project relevant IT not working, people leaving because of it. It's a mess.