Re:How Amazon Can Blow Up Asset Management
by toss1 on Wednesday March 07, 2018 @12:20PM
(#16537909)
Amazon may not consider it an issue - yet, but if they don't before it make critical mass, it could seriously damage them.
As a fairly heavy Amazon customer for both home & biz, I was getting to the point where Amazon was just the default buying location, but now there are entire categories of stuff that are such a PITA to find a valid offering that Amazon is just about off my list.
Amazon recently keeps showing me a popup about a Biz account for some benefits, and while I probably would have jumped at it 2 years ago, I just haven't bothered now.
Yes, it's mere anecdote, but I'm seeing many complaints of the same. This is the kind of problem that doesn't show up in the numbers early, and by the time it shows up in the numbers to get Mgt's attention, it may be too late, because the reputational damage has been done.
As a fairly heavy Amazon customer for both home & biz, I was getting to the point where Amazon was just the default buying location, but now there are entire categories of stuff that are such a PITA to find a valid offering that Amazon is just about off my list.
Amazon recently keeps showing me a popup about a Biz account for some benefits, and while I probably would have jumped at it 2 years ago, I just haven't bothered now.
Yes, it's mere anecdote, but I'm seeing many complaints of the same. This is the kind of problem that doesn't show up in the numbers early, and by the time it shows up in the numbers to get Mgt's attention, it may be too late, because the reputational damage has been done.
Years to build trust, minutes to break it...