It is a department of the state police, and, obviously enough, is structurally incentivized to make state police performance look good.
https://www.rollingstone.com/culture/news/did-falsified-drug...
Shocking to the blind and deaf maybe. If it's under the executive branch it's a dumping ground for political appointees. That's just how it works in MA. More law, more bureaucracy to enforce it, more dumping, more bad outcomes, more laws, more bureaucracy...
I've lived in three other states and none of them were as bad.
they care about cost, and turn around time. availability to answer their questions, and some level of treating them with basic respect are up there, too (by "basic respect" i mean avoiding things like "i don't have to explain shit to you, you're a dumb cop and i'm the fancy scientist").
if you're regularly telling the DREs that they're wrong, you're going to have some arguing/explaining to do, but it is unlikely to lose you the contract.
the labs that go rogue usually do it for stranger self-motivated reasons than "gotta give the cops the exact results they want"
Yes, these ones are, but the ones that are part of law enforcement offices (particularly, the FBI’s lab) have been even more notorious problems (like the complete junk science of hair comparison) driven by a clear conflict of interest.