Re:What Managers Need to Know About Slack, Yammer, and Chatter
by gregmac on Sunday March 04, 2018 @05:59PM
(#16517331)
This is definitely an attitude you need to set within the company culture - chat != instant. At least not initially - once a conversation gets going, it's much faster in chat than via email.
We ask people not to use private chat (with varying degrees of success) but instead ask in channel, even if it's to a specific person:
1. It helps others reading the channel learn
2. If someone else is around and knows the answer, they can provide it
You sometimes have to reply in channel (and copy+paste the question) to get this point across, but it generally seems to work well.
We ask people not to use private chat (with varying degrees of success) but instead ask in channel, even if it's to a specific person:
1. It helps others reading the channel learn
2. If someone else is around and knows the answer, they can provide it
You sometimes have to reply in channel (and copy+paste the question) to get this point across, but it generally seems to work well.