The way Amazon handles disputes and poor quality goods is beyond frustrating. I bought a security camera with a motion sensor that was supposed to text me if there was movement (I was traveling through some less savoury countries and wanted to know if anyone was checking through my room) and the thing broke in the first day or two. Of course the buyer refunds me a token dollar and Amazon's refute process somehow doesn't work.

My new strategy with Amazon is simple: If it's a book, sure. Otherwise no way, I can't trust anything there. I'm surprised there hasn't been a class action suit against them by now for all the counterfeit / poor quality goods / spyware.