Re:Why I don't use my real photo when messaging with custome...
by smsm42 on Thursday March 01, 2018 @02:01AM
(#16490214)
> I put that in there specifically to circumvent people asking if this was a bot.
Nice idea, but nothing prevents one from writing a bot that starts conversation with "I'm a real person" so that people would type their questions to a cheap bot instead of demanding to speak to an expensive human. Thus not all people trust this. Plus of course not all people read anything that is written as a chat header, because the assume it is a boilerplate filler like "we value your feedback and eager to help you" blah blah, no relation to my actual question so I won't read it.
That of course presents a problem - how do you prove you're human if a bot could always be doing the same thing? I don't really know :)
And yes, chatbot designers frequently use pictures of attractively looking women to make the customer more likely to engage with a bot. Which trains the users in a predictable way, unfortunately.
Nice idea, but nothing prevents one from writing a bot that starts conversation with "I'm a real person" so that people would type their questions to a cheap bot instead of demanding to speak to an expensive human. Thus not all people trust this. Plus of course not all people read anything that is written as a chat header, because the assume it is a boilerplate filler like "we value your feedback and eager to help you" blah blah, no relation to my actual question so I won't read it.
That of course presents a problem - how do you prove you're human if a bot could always be doing the same thing? I don't really know :)
And yes, chatbot designers frequently use pictures of attractively looking women to make the customer more likely to engage with a bot. Which trains the users in a predictable way, unfortunately.