But on the other hand reporting feature suggestions to Microsoft is much more pleasant than anything open source has e.g. https://office.uservoice.com/forums/285186-general

In Open Source world, because by the nature of it you're non-paying, asking for features either gets back "submit your pull request" or "go away." Which makes sense, those who contribute the most time get the most say, and that would be fine if those that contribute the most time had the same goals and taste as those that didn't (see the failure of Linux Desktop as an example).