Honestly if Citi stole $1000 from me but now everyone has to pay $0.01 towards an audit so everyone can get their stolen money back, it’s worth it. They stole the money and they should pay it back with interest. I don’t care if it’s expensive for them because they didn’t build in basic mathematical safeguards when their business is literally charging interest on numbers.

I’m not sure where this idea comes from that companies pass all costs on to customers. Citi does have profitable quarters and unprofitable quarters. If they have to take a $350 million charge off for overcharging people, then they will have a less profitable quarter and their shareholders will have to deal with it. If they try to jack prices way up to cover for it, then many people will just switch to Chase or Amex since they have better deals anyway. It’s like saying we shouldn’t charge Volkswagen for the emissions scandal because our cars will get too expensive. In reality, VWs will stay at basically the same price. If they got more expensive right after they got caught cheating everyone, then they simply won’t sell.