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Re:Citi to Refund $330M to Credit Card Customers It Overcharged by twothamendment on Friday February 23, 2018 @09:14PM (#16451224)
It is true that money doesn't come out of thin air, but it doesn't always get passed on. I worked at a place that had some billing issues. It wasn't cheap to correct, but it was the correct thing to do. Where did the money come from? Out of the next few months of profits. Things were tight, but customers were happy.

If there were regulations forcing an expensive audit, I'm sure we would have built that into the cost of business and passed it on - but not the results of our mistakes.

Re:Citi to Refund $330M to Credit Card Customers It Overcharged by darawk on Friday February 23, 2018 @10:02PM (#16451380)
That's different, though. That's a one-time cost. One time costs don't necessarily get passed on, but ongoing costs do, otherwise the company will simply go out of business.
Re:Citi to Refund $330M to Credit Card Customers It Overcharged by wavefunction on Saturday February 24, 2018 @03:26AM (#16452337)
I guess a company shouldn't regularly defraud its customers beyond its ability to pay if it wants to stay in business.

Seems simple enough.