But keep in mind that Coinbase has millions of customers, so even a small percentage with problems can make a scary-looking subreddit.

I had a few issues with them and I contacted them in every way I could. No response, ever. Not even after months of trying. Coinbase support just doesn't exist.

I think we need to see how Robinhood shapes up. AFAIK their customer care isn't great either. And with their estoeric rules on coin transfer this might not go down well.

I agree. Hopefully they turn into a serious competitor, but right now it's a little too early to tell.

Just wanted to say that I've passed hundreds of thousands of dollars through Coinbase and have always received stellar support. Not everyone hates them :)