Re:The new breed of chatbot talks more like a human, but tha...
by bitL on Thursday February 22, 2018 @08:08AM
(#16437264)
Yes, that's a major flaw in their customer support. Still, in the near future most common tasks can be handled by AI and only specific ones forwarded to humans (until those can be automated away as well).
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Re:The new breed of chatbot talks more like a human, but tha...
by cimmanom on Thursday February 22, 2018 @08:41AM
(#16437438)
The trouble is that too many places seem to already think that a bot is sufficient. IMO it's going to be a VERY long time (if ever) before bots can entirely replace human customer service.