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A comment on The new breed of chatbot talks more like a human, but that is not always good. Parent comment

Re:The new breed of chatbot talks more like a human, but tha... by dec0dedab0de on Thursday February 22, 2018 @07:54AM (#16437194)
if done correctly it could just be a much faster way to get to something, versus digging through layers of menus, or trying to guess the right search terms.
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Re:The new breed of chatbot talks more like a human, but tha... by nradov on Thursday February 22, 2018 @01:41PM (#16440095)
A chatbot couldn't possibly be faster unless the website design is really horrible. Checking order status is a common use case for most online retailers and usually just 2 clicks away from the home page.
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