All of that is a good thing in my book. I've been the victim of the "customer service backdoor" on Amazon multiple times. It's ridiculous that someone can just about credentialize as you without even having to log in. They made off with whatever sensitive data the customer service rep had in front of them just from chatting to someone on that anonymous support chat widget.

Meanwhile, all you have to do is backup your 2FA secrets. Why not make it a part of your regular computer backup routine?