Re:Growing a company that sells miniature construction suppl...
by ImSkeptical on Wednesday February 21, 2018 @11:31AM
(#16430641)
Why is it ethical to ship a low quality product to generation one customers? I think you're breaching ethics anytime you aren't providing a decent quality of product.
Some products are a great fit for releasing something quick and fixing it later, like a free website. Other products, especially physical goods (car parts, medical equipment, etc) this is obviously a terrible strategy.
Re:Growing a company that sells miniature construction suppl...
by ethbro on Wednesday February 21, 2018 @03:18PM
(#16432590)
Because, from the article, you never know you're shipping a low quality product at the time you ship it.
Failure modes are complicated. It's not as simple as "Ah, this thing will obviously fall apart in a few months."
Previous_gen_users << current_gen_users
Ergo, take a one-time charge to upgrade your previous gen users to current, with the revenue from your current gen growth.
Key points here are probably: (1) that it's unexpected & doesn't create an expectation (unsustainable), & (2) that it's unannounced & properly timed (manage the Osborne effect & avoid screwing customers who choose to pay to upgrade themselves ASAP)
It won't fit all business models / products but seems practical in most cases.