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A comment on The Business of SaaS. Parent comment
Right, I'm the perfect low-touch customer right now, and I get that the self-serve things are also low-touch.
So I guess burning a few hours of customer support time would not move me into the high-touch zone. Got it.
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Right, I'm the perfect low-touch customer right now, and I get that the self-serve things are also low-touch.
So I guess burning a few hours of customer support time would not move me into the high-touch zone. Got it.