Brazil and Catch 22 both describe dealing with tortuous government bureaucracy. There's a long tradition of government being miserable in this regard but it's still a public institution that's accountable to its constituents. In fact often the bureaucracy is because of its public nature.

Comparing this to private Silicon Valley companies that are't accountable to anyone for their behavior towards individual users actually illustrates the problem neatly.

I disagree. not like Walmart can deny their employees their pay. The move to independent contractual work instead of salaried work means workers are at the mercy of not only a bureaucracy but simply not getting paid.