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Re:Instacart has raised another $200M at a $4.2B valuation by dangrossman on Monday February 12, 2018 @02:37PM (#16361342)
That's exactly how Instacart works as well. The shopper is able to call or text the customer to discuss substitutions.
Re:Instacart has raised another $200M at a $4.2B valuation by elithrar on Monday February 12, 2018 @03:04PM (#16361554)
Correct - as well as choose from "best replacement", "replace with specific item", and "don't replace".

Since Instacart remembers these choices across orders, I've found this useful for making sure I get what I need.