Re:Postmortem of Service Outage at 3.4M Concurrent Users
by jjjensen90 on Friday February 09, 2018 @01:37PM
(#16342717)
Great feedback, I have actually done a lot to pare it down since we launched open alpha last Halloween. Typically people know now to make forum posts for long-term discussions and to come chat in Discord for quick back and forth. Nobody has actually used the contact form on the site, now that you mention it.
My team of community manager volunteers is pretty active with moderation in-game and out-of-game so it's gotten pretty good. But still, I think I need to isolate myself and the other developers from the public, because it can be really demoralizing when you spend 30-40 hours of free time per week on a side project for free and you hear some terrible things.
One thing I notice from your site is that you provide _many_ ways of giving feedback. The Discord widget, the 'Contact Us' menu item, the FAQ is peppered with communication links, there's a Forum, Wiki, et al. Basically, I'm seeing an incredibly low barrier to entry for anyone wanting to express themselves to the developers.
Have you considered paring that back? IE, ensuring all communication channels are moderated, and limiting it to only one or two services?