Yeah, AMZL's awfulness opened my eyes to how uncompetitive Amazon's prices have become. The one-two punch of that broke my Amazon-first shopping habit.
It takes a little more time now, but I do a quick google price search before buying anything on amazon. Sometimes, if it's only a small difference, then it's worth the frictionless experience of buying through amazon, but as I create accounts on more and more sites, the frictional difference is becoming marginal.
It stinks a bit of modern employers desires to ignore the fact that their employees are human beings. I expect any day now to hear of a big company tearing out all the bathrooms in their offices and cancelling lunch hours because it will 'improve efficiency.' If you don't want to deal with the basic truths of human employees, then you don't belong in business, period.
Agreed, and specifically it's the yield they expect from their drivers. AMZL expects nearly double the deliveries from its drivers than UPS does. UPS has been doing this for decades across the globe, I would bet they've squeezed just about every last bit of efficiency out of their routes and process... so AMZL's expectations are outrageous, which leads to packages thrown from cars, packages found in ditches, etc. The drivers can't possibly complete their deliveries. The drivers are unhappy, the customers are unhappy and soon Amazon will be unhappy if they don't figure this out.