Re:HappyOrNot terminals look simple, but the information the...
by diggan on Monday February 05, 2018 @04:46PM
(#16312522)
Reading the article, yes, you're leaving more information than you think (but maybe not more than you're willing to share).
Video monitoring is mentioned in the article together with timestamping. A store had a "customer satisfaction" problem in the morning, so together with video footage, they could determine there was slow-starting employee who was at fault.
> One client discovered that customer satisfaction in a particular store plummeted at ten o’clock every morning. Video from a closed-circuit security camera revealed that the drop was caused by an employee who began work at that hour and took a long time to get going. She was retrained, and the frowns went away.
Video monitoring is mentioned in the article together with timestamping. A store had a "customer satisfaction" problem in the morning, so together with video footage, they could determine there was slow-starting employee who was at fault.
> One client discovered that customer satisfaction in a particular store plummeted at ten o’clock every morning. Video from a closed-circuit security camera revealed that the drop was caused by an employee who began work at that hour and took a long time to get going. She was retrained, and the frowns went away.