Re:Why SLAs are redundant, but Zencoder offers one anyway.
by lolipop1 on Monday August 23, 2010 @09:43PM
(#1628663)
Yeah, that's the perspective of the client.
The perspective of the service provider is that it's a marketing feature to sell. The trade off being that the service starts to be "risk managed" more and more.
I personally haven't seen better services due to SLAs, but I do know I'm not the center of the universe.
The perspective of the service provider is that it's a marketing feature to sell. The trade off being that the service starts to be "risk managed" more and more.
I personally haven't seen better services due to SLAs, but I do know I'm not the center of the universe.