Social workers do this very thing, at least in the U.S. Unfortunately it's a poorly paid role that requires a lot of educational investment and is excruciatingly difficult and depressing. So to continue your encapsulation metaphor, imagine designing that but only being allowed the crappiest, most underpowered server to run that service on, and it is rebooted at random intervals for good measure. Source: I know someone getting their Masters in Social Work.