Totally agree. Bot support is one of the worst things you can do for your customers. Especially in Coinbase's case where there's $ involved, auto bot responses piss off customers wanting their $ in time.

AI is a long way from being at the forefront of customer support. At best AI works well as a complementary tool for customer support agents to help their customers, but not be the customer support agent itself.

What Coinbase needs to do is shore up their support team.