Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?

Re:Ask HN: 5 months and counting waiting for Coinbase custom... by karmapolic on Monday January 29, 2018 @07:41PM (#16261963)

get a linkedin premium for trial and inmail one of the top level executives.

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Re:Ask HN: 5 months and counting waiting for Coinbase custom... by tyingq on Monday January 29, 2018 @08:10PM (#16262110)

Public humiliation trumps private escalation.

There's really no excuse for a 5 month old customer facing ticket with real notable amounts of money involved. I'd be sorely embarrassed, and it appears they are.

At the very least they need a sensible way to separate issues involving real money to be in a different priority bucket with actual escalation.

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Re:Ask HN: 5 months and counting waiting for Coinbase custom... by acct1771 on Monday January 29, 2018 @08:58PM (#16262307)

Just give a shit about all inquiries, or pack it in.

My time should now be deprioritized?

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Re:Ask HN: 5 months and counting waiting for Coinbase custom... by tyingq on Monday January 29, 2018 @09:55PM (#16262547)

Google seems to have been successful at separating which customers get actual support and which don't. I get your viewpoint, but not many tech companies seem to support it.

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Re:Ask HN: 5 months and counting waiting for Coinbase custom... by mv4 on Monday January 29, 2018 @07:50PM (#16262022)

This has been tried, to no avail.

I ended up speaking with one of their board members.

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Re:Ask HN: 5 months and counting waiting for Coinbase custom... by nnd on Monday January 29, 2018 @09:07PM (#16262353)

Does anyone still read inmails, really?

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