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A comment on Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?. Parent comment

Re:Ask HN: 5 months and counting waiting for Coinbase custom... by DoofusOfDeath on Monday January 29, 2018 @06:34PM (#16261595)
> I actually do ML-based customer service.

An alternative business model: An ML-based recommender for Coinbase's customers for how best to obtain satisfaction.

The revenue model would be a little harder to design, but you might help more deserving people.

[ Parent | on HN ]
Re:Ask HN: 5 months and counting waiting for Coinbase custom... by mv4 on Monday January 29, 2018 @07:43PM (#16261983)
So far, the most effective way for a CB customer to obtain satisfaction has been calling out a CB employee on Reddit by name (who also happen to be active Reddit users) with a case number, at which point said employee personally looks at the issue and provides an update.
[ Parent | on HN ]