Some hotels have charged visitors for bad reviews

Re:Some hotels have charged visitors for bad reviews by toyg on Sunday January 28, 2018 @05:10PM (#16253884)

Definitely still an issue in Italy, this [1] is from barely 2 weeks ago. From what the owner said in one of the many interviews on local press, they do it through the tour operator rather than directly: their contracts have clauses that hotels can invoke to be compensated if "offended", and in turn the operators do the same with customers.

Listening to the other side of the argument, apparently hotels are now routinely blackmailed by customers, who explicitly ask for special threatment "or else".

This sounds a lot like a classic "why we cannot have nice things".

[1] [ITA] http://www.ilrestodelcarlino.it/bologna/cronaca/hotel-multe-...

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Re:Some hotels have charged visitors for bad reviews by adrianratnapala on Sunday January 28, 2018 @06:11PM (#16254167)

The blackmail issue is really just noise though. It's totally unlike traditional blackmail where someone can threaten to ruin your life by revealing crime or adultery or something. Every business has a handful of bad reviews, and it's no big deal.

The only businesses that can be upset by this are (1) those who are taking it too personally and (2) those which are getting no good reviews as counterbalance.

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