Not claiming they are competent. However it may be the case that the real screenshot would be exactly as shown, but also includes few extra lines of "buttons" that have captions not meant for public audience. This ban may be coming from federal level. Or reveal they are using IE5 or something. Just a far-fetched theory.

However, I'd still stand with Peter here [1] and think they just could not get the "screenshot tool" installed to the machine.

[1] https://en.m.wikipedia.org/wiki/Peter_principle