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Re:The screen that set off the ballistic missile alert on Sa... by jschwartzi on Tuesday January 16, 2018 @09:38AM (#16158448)
This routinely happens where I work. To the extent that our UI is this random mishmash of paradigms depending on who was in the room when the decision was made. If I had a nickel for every time I said "if the mechanical hardware does (blank) we should let the user know so they know not to start the rest of the process" only to get blank stares or laughter from the senior engineers, I would retire. "We'll take care of it with training" is a common refrain, as if training can be remembered with perfect clarity at all times.
Re:The screen that set off the ballistic missile alert on Sa... by ClassyJacket on Tuesday January 16, 2018 @05:48PM (#16163510)
"We'll take care of it with training" is a common refrain, as if training can be remembered with perfect clarity at all times.

Something I brought up at my IT Support job yesterday regarding the crazy idea I had to actually document some processes and rules we have. Flow charts and tables and such. Having a reference you can use at any time is much more efficient than expecting everyone to remember literally thousands of facts they're told once in two weeks of training.