Hawaii missile false alarm due to badly designed user interface, reports say

Re:Hawaii missile false alarm due to badly designed user int... by gooseus on Monday January 15, 2018 @12:10PM (#16151779)

They also had to robotically click through a dialog box to confirm... it is ABSOLUTELY the operators fault.

Do they run drills every 2 minutes? No, I doubt it, if you're running a drill on an actual attack scenario, how are you not being mindful of what you're doing and just acting robotically?

We train people in the military to act without thinking, but usually they aren't put in a position to use that training until they reflexively perform the correct action reliably in training.

If the UX is new, then they should have had training on it before doing a live drill and it's managements fault. If it isn't, then they fucked up and it's the operators fault.

Humans have agency and they're ultimately responsible. We really want the ultimate authority for whether our missile defense is effective to be whatever UX shop that HEMA/DoD outsource to?

[ Parent | on HN ]

Re:Hawaii missile false alarm due to badly designed user int... by dentemple on Monday January 15, 2018 @02:56PM (#16152926)

A single dialog box is meaningless, as any UX designer (and IT professional) knows.

[ Parent | on HN ]

Re:Hawaii missile false alarm due to badly designed user int... by gooseus on Monday January 15, 2018 @03:10PM (#16153016)

I guess they're just added for tradition then? Superstition maybe? Obviously it's not for liability since everyone seems to hold the UX designers liable here.

They're meaningless when they're meaningless, context matters.

As I said in another comment, if you are approaching a missile strike drill the same way you approach your FB ToS then YOU are the problem.

[ Parent | on HN ]