Re:Facebook’s Virtual Assistant M Is Dead
by donkeyd on Thursday January 11, 2018 @09:31AM
(#16124047)
> plane ticketing, only works well when limited to North America
And when limited to text. I once saw a demo for a voice chat for ticket orders. It took a full minute for it to tell you the multitude of options for flying 'from the Netherlands to New-York next Monday'. A human assistant can reason on what an acceptable flight may be based on a small set of parameters. A chat bot would need to know every preference in detail, like destination airport, time of day, budget, etc.
And when limited to text. I once saw a demo for a voice chat for ticket orders. It took a full minute for it to tell you the multitude of options for flying 'from the Netherlands to New-York next Monday'. A human assistant can reason on what an acceptable flight may be based on a small set of parameters. A chat bot would need to know every preference in detail, like destination airport, time of day, budget, etc.