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A comment on COTA: Improving Uber Customer Care with NLP and Machine Learning. Parent comment

Re:COTA: Improving Uber Customer Care with NLP and Machine L... by Terretta on Monday January 08, 2018 @02:46PM (#16099640)
> Then, we measured customer satisfaction scores and compared them across control and treatment groups. In general, we found that customer satisfaction often increased by a few percentage points. This finding indicates that COTA delivers the same or slightly higher quality of customer service.
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