News for hackers. Stuff that matters.

A comment on COTA: Improving Uber Customer Care with NLP and Machine Learning. Parent comment

Re:COTA: Improving Uber Customer Care with NLP and Machine L... by SpikeDad on Saturday January 06, 2018 @05:40PM (#16087885)
Sounds like the song for outsourcing customer support to overseas organizations. Don't think that worked out very well.

Is there any data on whether people prefer talking to a human being and having a less successful outcome vs talking to an AI and having a more successful outcome?

[ Parent | on HN ]

There are no comments on this comment yet.