Re:Coinbase says buying and selling temporarily disabled ami...
by cma on Friday December 22, 2017 @12:38PM
(#15989281)
That actually seems like a good thing. You want caution over a user failing 2FA. If you lost your 2FA keys despite knowing their response times imagine how bad it would have been if you mis-managed your wallet and just lost everything entirely.
I tried to move my coins out of the exchange about 48 hours ago (shortly before the crash) but I made the mistake of purchasing a new phone about a week ago and not switching over my 2FA keys in Google Authenticator.
They have an account recovery process in place but it takes "48-72 hours" to complete. I had to re-submit my ID, which was confirmed as verified, but now I just have to sit around and pray that they come through and the process is completed over a holiday weekend.
Obviously partially my fault for not transferring my 2FA keys, but with all the stories of customer service being unresponsive for weeks, I'm not holding my breath.