You had a choice of NO CAB or an Uber at triple rate. Didn’t want to pay? Clearly someone else did. Economics at work.
One of my early experiences with Uber was much the same, trying to get my family home from the national zoo in Washington DC in a sudden rain storm. Cabs — not available. Uber — surge pricing. Totally worth it.
That said I use Lyft exclusively now because of Uber’s moral vacuum.
That's not what he said. Private-hire taxis are not the same as "black cabs". The first is more like what we'd call a car service in the US (call and schedule in advance). The second is what we know as a yellow cab (hail on the street).
I think 'Cabs Suck' was pretty ubiquitous comment in many many areas of the country pre uber/lyft; it's an industry that needed to be disrupted badly.
In general, the ability to know beforehand the price, is golden!
Adding to this: in countries payment can also be a problem, trivially solved via Uber. Take e.g. when I first arrived in South Korea and took an cab from the airport (fixed rates and in cabs in Korea are nice, so not a complaint there), the taxi couldn't take my card, and I didn't have 100k won in cash (accidentally took a luxury cab), so we had to drive around to find a bank that luckily took VISA.
Japan: Works great Turkey: Nope. Thailand: Nope. France: Works, but not always well
In a lot of countries, cab drivers are illiterate. And I don't mean functionally illiterate. I mean simply CAN NOT read. Not even a map. If you don't speak the language absolutely fluently, you're screwed.
I have never had a problem with the cabs where I live (and Uber is banned)
Anyway to add my anecdote as a counter to yours. I was back home in Scotland at Christmas last year. Private Cabs were all busy, so we tried an Uber wanted to charge nearly three times what the monopolistic black cabs (the ones you hail from the street) charge. My one and only experience with Uber and it didn't seem good.