InDinero (YC S10) sees huge market for small-business expense tracking

Re:InDinero (YC S10) sees huge market for small-business exp... by fabiandesimone on Wednesday August 11, 2010 @04:04PM (#1595891)

Jessica, I signed-up about 3 months ago. It took me quite a while to decide or not to give you my Paypal password, but I did. I had a problem with my account (Paypal being in Spain) because you had a problem with the dots and commas. The app thought I had 14.000$ when in reality I had 14.00$ (the problem is still there)

I wrote to you about it and never heard back. I left and haven't logged in again.

Is not that the bug was a big deal, is that you expect me to trust you with my money info, and won't even get back at me via email.

Maybe you should look into this.

Overall, I really like your startup. Congratulations!

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Re:InDinero (YC S10) sees huge market for small-business exp... by BRadmin on Wednesday August 11, 2010 @04:27PM (#1595986)

I can attest that the InDinero team has been super responsive to our small business.

In addition to the prompt & steady flow of email dialogue, Jessica has actually called us a few times to get feedback and they've already started implementing the features we've requested.

Just wanted to share another customer service related experience with them.

-We have absolutely no affiliation with InDinero or any of its employees.

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Re:InDinero (YC S10) sees huge market for small-business exp... by kmfrk on Wednesday August 11, 2010 @06:37PM (#1596433)

I originally checked it out, but they apparently had some problems with Gmail addresses with + signs in them, which created an infinite loop of log-in prompts. The site looked great though, but I can't really check in every day to see if they fixed it.

I appreciate that I got a response about the nature of the problem after a while, though. (I imagine they had a lot on their plate after InDinero was unveiled.)

Best of luck, though.

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