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Re:HN, we're launching a support desk software next week. He... by petervandijck on Tuesday August 10, 2010 @03:12PM (#1592659)
Or even better, don't have free plans, have free trials. 30 day free trial, then 9.99$/m The non-payers will leave after 30 days, which is fine.
Re:HN, we're launching a support desk software next week. He... by Xipe on Tuesday August 10, 2010 @11:47PM (#1593750)
Switching support software isn't gratis, 30 days free trial may make people look at it half-heartedly, but not really try to integrate it.