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A comment on HN, we're launching a support desk software next week. Help us with our plans?. Parent comment

Re:HN, we're launching a support desk software next week. He... by petervandijck on Tuesday August 10, 2010 @03:12PM (#1592655)
Don't limit free plans by threads. It's much better to limit them by, for example, not allowing customization, showing a big "powered by you" button, adding a footnote (powered by) in each email, stuff like that. Make me pay 9.99$/m if I want to look "professional" and not using a free service. Make me pay $29,99 for unlimited support accounts or something.
[ Parent | on HN ]
Re:HN, we're launching a support desk software next week. He... by markbao on Tuesday August 10, 2010 @03:50PM (#1592760)
Not a bad idea — one of the things we wanted to limit to higher accounts was whitelabeling. Re: no free plan: I don't know if this would work - won't people want to try it longer, and wouldn't a free plan work towards our favor in word-of-mouth?
[ Parent | on HN ]