Software quality is tanking, for one- yesterday the phone crashed during a call. Never happened to me on any phone previously.

The myth that software was excellent under Jobs is just hat - a myth. I mean, iTunes was commissioned by Jobs, as well as many of early, clunkier iOS versions(no notification centre until much later, no copy/paste in the original iPhone, etc.

Jobs didn't commission iTunes. He bought it. It used to be known as SoundJam MP.

that's even worse as he could see plain as day the product they were investing in. with a commission you may claim it was a failed vision implementation

At the time, SoundJam MP was the best music player on any platform. Early versions of iTunes were pretty awesome, too.

Smartphones are just not designed for phoning people anymore. they are designed to make you better consumers. Web browsers, Apple Store, I-Tunes etc. I have a Samsung and it has serious lag around opening up a keypad to dial a number. Seriously? It's like they didn't test 'just making a call'

It was much easier to just make calls on a 3310, in fact Siri is not a patch on the 1930's concept of asking a lady at the exchange to patch you through.

Because the quality of their every new product is shit.

It always was. Beautiful, elegant, shit:

http://machmachines.com/wp-content/uploads/2015/04/bomb.jpg

Are any of their products even new anymore? It looks like the MacBook Air hasn't changed in four years!

It hasn't - they don't intend to update it either. For now, the newer Macbook and Macbook Pro 13" (without touchbar) are intended to be the 'newer' Macbook Airs.

To ask 'are any of their products even new anymore' is a bit odd though.