Re:Apple's had a shockingly bad week of software problems
by _arvin on Saturday December 02, 2017 @11:54AM
(#15832736)
respectfully, that's not nearly the same scenario as mine.
This was an honest mistake of selecting Apple iTunes instead of Apple Store. Sure, the mistake was certainly on our end, but Apple has always taken care of these easy requests.
Why? Because these things happen! And when you understand where the customer is coming from, and they have proven and shown all the documentation requested, why not service the request? Especially when you're the world's most valuable company, it makes no reason not to because customer loyalty is how you got there.
This was an honest mistake of selecting Apple iTunes instead of Apple Store. Sure, the mistake was certainly on our end, but Apple has always taken care of these easy requests.
Why? Because these things happen! And when you understand where the customer is coming from, and they have proven and shown all the documentation requested, why not service the request? Especially when you're the world's most valuable company, it makes no reason not to because customer loyalty is how you got there.