Re:The Cost Center Trap
by pixelmonkey on Monday November 20, 2017 @08:41PM
(#15744909)
IT being a cost center at a modern information/product company is similar to doctors being a cost center for a hospital.
Only a deranged accountant thinks the cost center is the scarce talent that delivers outsize customer value, and that the profit center is the back-office filled with billers who "monetize" a relationship that wouldn't otherwise exist.
In tech, this flipped around in 2004-2008, I think. From 2001-2004, people thought IT was "over". Now, they realize software is "eating the world".
I am hopeful a similar realization will eventually come to medicine. Doctors deserve Google-style work perks and competition for their scarce talent. Insurance, back-office, and billing deserve to be turned into the AWS of medicine -- outsourced commodity.
Re:The Cost Center Trap
by Hextinium on Monday November 20, 2017 @10:48PM
(#15745374)
I think it will actually reverse in the coming years ( 2-3 decades ) as the education programs that mold programers over compensate for supply and people in medical fields decrease to where they are valued again.
Only a deranged accountant thinks the cost center is the scarce talent that delivers outsize customer value, and that the profit center is the back-office filled with billers who "monetize" a relationship that wouldn't otherwise exist.
In tech, this flipped around in 2004-2008, I think. From 2001-2004, people thought IT was "over". Now, they realize software is "eating the world".
I am hopeful a similar realization will eventually come to medicine. Doctors deserve Google-style work perks and competition for their scarce talent. Insurance, back-office, and billing deserve to be turned into the AWS of medicine -- outsourced commodity.